Job description 

• Front desk management: Greeting customers, directing them to the appropriate person, and maintaining a tidy reception area

• Communication: Answering phone calls and forwarding them to the appropriate person on a multi-line phone system. This also includes taking detailed messages. 

• Scheduling & Coordination: Booking appointments, managing the weekly schedule and loaner vehicle schedule. 

• Administrative Support: Performing clerical tasks such as filing, scanning, photocopying and data entry. 

• Office & Shop Maintenance: Monitoring and ordering supplies as needed. This also includes monitoring the cleanliness of the office. 

Required Skills and Qualifications 

• Interpersonal Skills: A friendly, professional, and welcoming demeanor, with the ability to handle upset customers calmly. 

• Organization:  Excellent time management skills for handling phone calls, emails, and in-person inquiries. 

• Technology proficiency:  Experience with Outlook, Word, Excel, Google workspace, and office equipment like printers and scanners. 

• Multitasking: Ability to handle multiple tasks simultaneously, such as answering phones while checking customers in and out. This also includes handling required payments in cash, check, and card.  

• Education/Experience: High school diploma or equivalent is required.  Any experience is welcome but not required.